Access to our site is permitted on a temporary basis only, and we reserve the right to withdraw or amend the service we provide on our site without prior notice. We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
In terms of the information technology (it) rules, 2011 and the Information technology (reasonable security practices and procedures and sensitive personal data or information) indian rules, 2011, any grievance the complaint shall be redressed within a period of 1 (one) month.
1. Your personal information collection
"Personal information" is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.
We collect personal information from service professionals offering their products and services. This information is partially or completely accessible to all visitors using Supero Software’s website, mobile application or any other service, either directly or by submitting a request for a service. Service professionals and customers are required to create an account to be able to access certain portions of our website, such as to submit questions, participate in polls or surveys, to request a quote, to submit a bid in response to a quote, and request information. - service professionals, if and when they create and use an account with Supero Software, will be required to disclose and provide to Supero Software information including personal contact details, bank details, personal identification details (such as pan card, aadhar card, phonebook, call logs etc.) And participate in polls or surveys or feedbacks etc. Such information gathered shall be utilized to ensure greater customer satisfaction and help a customer satiate their needs. The type of personal information that we collect from you varies based on your particular interaction with our website or mobile application.
Consumers: during the account registration process and during your usage of Supero Software’s website or application, we will collect information such as your name, postal code, telephone email address and other personal information. You also may provide us with your, mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers). We may also collect personal information that you post in your offer, profile, wants, or feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on the website or mobile application, or any comments you provide during dispute resolution with other users of the website or mobile application.
Service Professionals: if you are a service professional and would like to post any information about yourself, we will require you to register for an account. During the account registration process, we will collect your business name, telephone number, address, zip code, and travel preferences, a description of your services, a headline for your profile, first and last name, and email address. Other information may also be required to be provided to Supero Software whilst you avail and use Supero Software’s website or application. In addition, you may, but are not required to, provide other content or information about your business, including photographs and videos. We also may collect payment information, such as credit card information, from you.
We are the owner or the licensee of all intellectual property in our websites and apps, and of the material published on it. Those works are protected by copyright laws and treaties around the world. We, Supero Software, any of our subsidiaries, partners, service providers, licensors or any other third parties related to us own and reserve all intellectual property rights and other rights and title in and to the Supero Software, and all data and content included therein, including, user accounts, computer and/or app code, titles, objects, chat logs, phone recordings, artwork, graphics, designs, photos, pictures, sounds, musical compositions and recordings, and methods of operation.
We grant you a limited, non-exclusive, non-transferable, revocable license to use and enjoy the Supero Software’s website, apps and account system, for your individual, non-commercial purposes only and expressly conditioned upon your compliance with the terms of this agreement. Unless otherwise expressly authorized by us in a signed writing, you may not sell, copy, exchange, loan, reverse engineer, decompile, derive script from, translate, lease, grant security interest in, transfer, publish, assign or otherwise distribute any of the Supero Software’ (Supero Software Pvt Ltd) intellectual property.
You acknowledge and agree that unless we grant you a license, in a signed written contract, you may never use any of our trademarks, service marks, trade names, logos, domain names, taglines, or trade dress. Any reproduction, redistribution, or modification of the Supero Software and its properties, or use of the Supero Software or its properties, not in accordance with this agreement, is expressly prohibited and may result in civil and/or criminal penalties.
You acknowledge and agree that you shall have no ownership or other property interest in your account, and that all rights in and to your account are and shall forever be owned by and inure to the benefit of Supero Software.
You acknowledge and agree that you have no claim, right, title, ownership, or other proprietary interest in the contents of the websites and/or the apps, and/or any other credits accumulated through any Supero Software’ websites, apps or account systems, regardless of any consideration offered or paid in exchange.
You acknowledge and agree that Supero Software, any of our subsidiaries, partners, service providers, licensors or any other third parties related to us, shall not be liable in any manner for the deletion, modification, impairment, hacking, or any other damage or loss of any kind caused to content of the websites, apps, accounts and/or account systems, including deletion of any and all of the websites, apps, accounts, account systems and/or any and all accumulated credits.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organization to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged. You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.
If you’re a copyright owner or agent thereof and believe that content posted on our websites or in our apps or elsewhere, infringes upon your copyright, please submit a notice to the legal department with:
- an electronic or physical signature of the person authorized to act on behalf of the copyright owner; - a description of the copyrighted work that you claim has been infringed; - the url of the location on the website or a screenshot of the location in the app containing the material you claim is infringing; - your address, telephone number, and email address; - a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and - a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or the person authorized to act on the copyright owner’s behalf.
Mail: Near SBI Bank Lamachaur, Haldwani, Nainital, Uttarakhand, India 263139.
Background verification: the service professional acknowledges that as part of the on-boarding process, the company or an entity /agency appointed or nominated by the company (“verifier”), may undertake background verification checks of the service professional in order to authenticate inter alia the genuineness and competency of the service professional. In light of the above, the service professional expressly consents to and acknowledges the following:
I) the service professional does not and will not have any objection to Supero Software sharing the service professional’s personal information and documents, including but not limited to name, gender, date of birth, addresses, mobile number, email, education record, employment record, aadhaar number, other government issued ids such as voter id, pan card, driving license etc. (collectively “proprietary information”) with the verifier for the purpose of background checks and verification.
ii) the service professional authorizes the verifier to securely store the service professional’s proprietary information on their platform and understands that the verifier shall endeavor to ensure confidentiality of the same.
iii) the service professional acknowledges that the digital record of the proprietary information on the verifier’s platform shall be accessible to Supero Software and Supero Software and their authorized users/partners/affiliates/contractors shall be entitled to access and update such digital record on the verifier’s platform, including data, documents, certificates, verification reports, references, testimonials, etc. And shall be entitled to use the related services provided via the verifier’s platform.
iv) the service professional acknowledges that if the service professional is desirous of editing and/or deleting its digital record from the verifier’s platform, it shall be entitled to do so by sending an email to such email address of the verifier which shall be immediately provided by the company to the service professional, and in such a manner as the verifier requires the same.
v) Supero Software reserves its right to take appropriate actions (in its sole discretion) pursuant to the outcome of the background check and verification.
Supero Software reserves the right to record the conversations between service professionals and consumers facilitated by Supero Software through the messaging/chat mechanism on the platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and service professionals. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and service professionals, resolve disputes.
If we deem it necessary, in our sole and absolute discretion, we may also ask for and collect supplemental information from third parties, such as information about your credit from a credit bureau (to the extent permitted by law), or information to verify any identification details you provide during registration.
2. Collection of personal information from social networking sites
You may log into our website through your facebook account. If you do so, you must enter the email address and password that you use for your facebook account. We will ask that you grant us permission to access and collect your facebook basic information (this includes your name, profile picture, gender, networks, user ids, list of friends, date of birth, email address, and any other information you have set to public on your facebook account). If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public.
We store the information that we receive from facebook with other information that we collect from you or receive about you.
We may obtain your device id, which is sent to Supero Software servers and used in fraud prevention efforts.
Cookies. We and our third party service providers collect information from you by using cookies. A cookie is a small file stored on user's computer hard drive containing information about the user. The cookie helps us analyze web traffic or informs you about your use of a particular website. Cookies allow web applications to respond to you as an individual, tailoring its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. When you visit the website, we may send one or more cookies (i.e., a small text file containing a string of alphanumeric characters) to your computer that identifies your browser.
Disabling cookies. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you disable cookies you may be prevented from taking full advantage of the website because it may not function properly if the ability to accept cookies is disabled.
Clear gifs, pixel tags and other technologies. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear gifs are embedded invisibly on web pages. We may use clear gifs (a.k.a. Web beacons, web bugs or pixel tags), in connection with our website to, among other things, track the activities of website visitors, help us manage content, and compile statistics about website usage. We and our third party service providers also use clear gifs in html emails to our customers, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
4. Third party data policy
B. If you do not wish for rbl to identify television, radio and other offline content viewing around your mobile device, please opt out of all rbl services via the following
C. Rbl does not collect any personally identifiable information or audio/video / image/contact files from your mobile device. For any questions or clarifications please reach out to: firstname.lastname@example.org
D. Rbl also automatically receives and tracks certain data about your mobile device (such as your device-type, installed software and language preference) your taps and interests; and may create a unique device or user id for you. In some cases rbl can automatically detect or infer your location using gps, your ip address, watermarks, but often your operating system will require you to grant rbl permission to access your gps; please refer to your device’s system settings regarding location services
B. How Supero Software uses the information we collect
1. How personal information is used
We collect your personal information and aggregate information about the use of our website and services to better understand your needs and to provide you with a better website experience. Specifically, we may use your personal information for any of the following reasons:
To provide our services to you, including registering you for our services, verifying your identity and authority to use our services, and to otherwise enable you to use our website and our services;
For customer support and to respond to your inquiries;
For internal record-keeping purposes;
To process billing and payment, including sharing with third party payment gateways in connection with website and/or Supero Software 's products and services;
To improve and maintain our website and our services (for example, we track information entered through the "search" function; this helps us determine which areas of our website users like best and areas that we may want to enhance; we also will use for trouble-shooting purposes, where applicable);
To periodically send promotional emails to the email address you provide regarding new products from Supero Software, special offers from Supero Software or other information about Supero Software that we think you may find interesting;
To contact you via email, telephone, facsimile or mail, or, where requested, by text message, to deliver certain services or information you have requested;
For Supero Software 's market research purposes, including, but not limited to, the customization of the website according to your interests;
We may use your demographic information (i.e., age, postal code, residential and commercial addresses, and other various data) to more effectively facilitate the promotion of goods and services to appropriate target audiences and for other research and analytical purposes;
We also may compare personal information collected through the website and services to verify its accuracy with personal information collected from third parties; and
We may combine aggregate data with the personal information we collect about you.
C. Electronic newsletters, invitations, polls and surveys
At our sole discretion, Supero Software may offer any of the following free services on the website, which you may select to use or receive at your option. Certain of the following services may require you to provide additional personal information as detailed below:
1. Electronic newsletters
We may offer a free electronic newsletter to users. We will gather the email addresses of users who sign up for Supero Software for the newsletter mailing list. Users may remove themselves from this mailing list by opting out of receiving newsletters during the registration process, by following the link provided in each newsletter that points users to a subscription management page where the user can unsubscribe from receiving newsletters or by changing their preferences in their profile settings page.
2. "Send to a friend"
Our website users can voluntarily choose to electronically forward a link, page, or document to someone else by clicking "send to a friend." to do so, the user must provide his or her email address, as well as the email address of the recipient. The user's email address is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
We may offer interactive polls to users so they can easily share their opinions with other users and see what our audience thinks about important issues, services, and/or the website. Opinions or other responses to polls are aggregated and are not identifiable to any particular user. We may use a system to "tag" users after they have voted, so they can vote only once on a particular question. This tag is not correlated with information about individual users.
We may conduct user surveys from time to time to better target our content to our website users. We will not share individual responses from these surveys with any third party. We will share aggregate data with third party service providers, partners, and other third parties. We also will post aggregate data containing survey responses on our website; that data may be viewed and downloaded by other users of our website.
We employ procedural and technological security measures, which are reasonably designed to help protect your personal information from unauthorized access or disclosure. Supero Software may use encryption, passwords, and physical security measures to help protect your personal information against unauthorized access and disclosure. No security measures, however, are 100% complete. Therefore, we do not promise and cannot guarantee, and thus you should not expect, that your personal information or private communications will not be collected and used by others. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. Supero Software is not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your account via unauthorized password activity.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise this right at any time by accessing the preference centre in your online account or by contacting us using the contact details in paragraph contact us below.
The general data protection regulation also grants you the rights: to know about and access the information we hold about you, to request changes to your personal information if it is erroneous or misrepresents you in any way and to request a copy of your personal data, ask that we restrict the processing of your personal data, or to have us completely erase it.
Additionally, you can limit the personal information you share. The only way we collect personal information is when you provide it to us voluntary. You can choose to browse some parts of the Supero Software Private Limited websites without ever creating an account, purchasing a service or otherwise submitting personal information to us. Any personal information that is given to us will generally be retained for as long as your account is active or for as long as it is necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.
If you have more questions or you want to exercise any of your rights, contact our team by sending an email to email@example.com. We will then review your request and get back to you within 30 days. You can also reach out to the information commissioner’s office, who will be able to advise you on how to submit a complaint.
We may share the information that we collect about you, including your personal information, as follows:
1. Information disclosed to protect us and others
2. Information disclosed to third party service providers and business partners
We may contract with various third parties for the provision and maintenance of the website, services and our business operations, and Supero Software may need to share your personal information and data generated by cookies and aggregate information (collectively, "information") with these vendors and service agencies. For example, we may provide your information to a credit card processing company to process your payment. The vendors and service agencies will not receive any right to use your personal information beyond what is necessary to perform its obligations to provide the services to you. If you complete a survey, we also may share your information with the survey provider; if we offer a survey in conjunction with another entity, we also will disclose the results to that entity.
3. Disclosure to non-affiliated third parties in furtherance of your request
Your request for services may be shared with third party websites with whom we have a contractual relationship in order to provide your request with maximum exposure. The post on the third party website will include the details of your request, including your location, and other contact details. Interested bidders, however, will be able to click on your request on such third party site, and will be directed to our website where they will have access to your contact details (partial or complete), as would any other service provider on our website interested in bidding on your request.
4. Disclosure to other users of our website
If you are a service professional, the information that you post (other than your payment information) is available to other users of our website and our services. Comments that users post to our website also will be available to other visitors to our website (see our discussion of user generated content below). In addition, we will post the results (in aggregate form) of surveys to our website. If you are a consumer, name, and location, as well as the details of your request, are available to all visitors to our website. Bidding professionals also will be permitted to see the consumer's full name, telephone number, email address and the -location
5. Information disclosed to law enforcement or government officials
We will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user id history, quoting and listing history, and fraud complaints, to law enforcement or other government officials if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority.
6. In the event of a change of control or bankruptcy
In the event that Supero Software undergoes a change in control, including, without limitation, a merger or sale of all or substantially all of Supero Software 's assets to which this website relates or other corporate reorganization in which Supero Software participates, and is thus merged with or acquired by a third party entity (a "successor"), Supero Software hereby reserves the right to transfer the information we have collected from the users of the website and/or services to such successor.
In addition, in the event of Supero Software 's bankruptcy, reorganization, receivership, or assignment for the benefit of creditors, or the application or laws or equitable principles affecting creditors' rights generally, Supero Software may not be able to control how your information is transferred, used, or treated and reserves the right to transfer the information we have collected from the users of the website and/or services to non-affiliated third parties in such event.
7. Information disclosed at your request
We may share your personal information with other registered users to whom you explicitly ask us to send your information or if you explicitly consent to such disclosure upon receipt of a specific service. For instance, when you contract for a specific service with another registered user, Supero Software will send that registered user a notice that includes the personal information that you have chosen to allow Supero Software to reveal to users with whom you contract.
F. Links to external websites
Disclosure of your information
Disclosure within Supero Software Private Limited
We may disclose your personal information to any member of our family of companies, which includes but is not limited to any of the companies registered in India, please email us at firstname.lastname@example.org), of the relevant company, our ultimate holding company and/or any and all of its subsidiaries, partners, service providers, licensors, licensees or any other third parties related to us.
Third party companies
We may disclose your personal information to third parties for the following purposes:
If when you are paying for a service you decide to pay by credit or debit card, we will share your payment-related information with entities we have engaged to process payments and provide similar financial services (for example fraud prevention). In any such case the service providers are allowed to process only the information solely for the purposes necessary to perform the requested service.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or If all or substantial amount of Supero Software Private Limited assets or the assets of our group of companies are acquired by a third party. In this case, personal data held by us about our customers will be one of the transferred assets;
If you do not make payments that you owe in relation to any services provided to you by the service provider, we may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud protection, credit risk reduction and in an event of a report/claim made to our insurers or the insurers of our partners. We may also disclose your personal data to debt collection agencies which may use your information to trace your whereabouts and recover the debts. The information which we provide to such agencies may in turn be provided by those agencies to other organizations which may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organizations in other jurisdictions; protect clients and/or any third parties
If we are forced to protect our own rights, property and operations (enforcing contract performance or pursuing remedies or limiting damages we may sustain).
G. Updating, deleting and correcting your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
H. What choices do i have regarding use of my personal information?
We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any services you have requested or received from us.
I. Third-party ad networks
J. Your full name and use of Supero Software information
As a registered user of the website you will select a full name during the registration process. All of your activities on the website will be traceable to your full name. Certain other people, including other registered users with whom you have transacted business via the website, can see a large part of your activity on the website. If you book a service with a registered user, cancel a scheduled service with a registered user, receive an offer on your posted service from a registered user, or have posted a service, Supero Software may send a notice to you or the appropriate registered user that includes your full name. Thus, if you associate your real name with your full name, the people to whom you have revealed your name may be able to personally identify your website activities.
The website facilitates your sharing of personal information with others in order to negotiate, provide, and use the services. If you agree to contract for a service with another registered user, you may need to reveal your name, email, phone number, or personal address to that individual so that the service may be performed. Please respect the privacy of others. You agree to use the information of other users solely for the following purposes: (a) Supero Software’s transaction-related purposes; and (b) using services offered through the website.
Your password is the key to your account. When creating your password you should use unique numbers, letters, special characters, and combinations thereof. In addition, do not disclose your password to anyone. If you do share your password or your personal information with others, you are solely responsible for all actions taken via your account. If you lose control of your password, you may lose substantial control over your personal information and be subject to legally binding actions taken on your behalf. Thus, if your password has been compromised for any reason, you must immediately notify Supero Software to change your password.
We invite you to post content on our website, including your comments, feedback, pictures, and any other information that you would like to be available on our website. If you post content to our website, all of the information that you post will be available to all visitors to our website. If you post your own content on our website or services, your posting may become public and Supero Software cannot prevent such information from being used in a manner that may violate this policy, the law, or your personal privacy.
This policy is current as of the effective date set forth above. Supero Software may, in its sole and absolute discretion, change this policy from time to time by updating this document. Supero Software will post its updated policy on the website on this page. Supero Software encourages you to review this policy regularly for any changes. Your continued use of this website and/or continued provision of personal information to us will be subject to the terms of the then-current policy.
We are an international company with operations around the world. By using our services, you are authorising us to process your information anywhere we or our partners do business.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites or app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
All payments made through our websites and our apps are processed by our selected third party payment processing services Paytm and Razorpay. Such payments are encrypted using secure sockets layer technology. We do not store any of your credit or debit card details in connection with your payment.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites or our apps; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
We are committed to securing personal information and any data we collect from clients. We use physical, technical and organizational security safeguards to help protect the information that we have collected from unauthorized access and third parties.
However, please note that no server, network or data transmission over the internet is 100% secure and we cannot guarantee the security of any information transmitted through our websites, apps and account systems and make no assurance about our ability to prevent any such loss or misuse. By choosing to share any information with us, you are accepting this risk.
Links to third-party websites
Our websites may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We welcome any feedback about third-party websites linked to from our websites.